January 18, 2022

Are you an insurance professional, specializing in managing professional liability claims? Do you want to make a difference in the lives of the clients you serve? Join us as a Professional Lines Claims Specialist.

As a Professional Lines Claims Specialist at Pro-Demnity Insurance, you will be exposed to a wide range of architectural firms and practices and a diverse array of challenges facing Ontario architects. You will benefit from and contribute to a rich, deep body of knowledge and expertise stemming from our 35 years of dedicated focus on protecting and defending Ontario architects. This is truly a unique and dynamic role! 

The opportunity

As a Professional Lines Claims Specialist, you will manage a portfolio of professional liability insurance claims for our architectural clients. An advocate for the architectural profession, you will be responsible for providing policy-holders with a rigorous defence, while ensuring prudent and effective cost containment and oversight.

Reporting to the Vice President, Claims & Legal and working as part of an integrated team, you will:

  • Assess coverage:  Analyze relevant policies to determine coverage available. Identify the allegations and assess coverage to determine the extent to which coverage may apply to the claim. 
  • Investigate: Research, gather and analyze documentation in relation to the claim, including: interviews, evidence, expert reports, legal pleadings, building codes, construction products and building systems.
  • Evaluate liability and damages: Working with internal and external experts, assess the extent of potential liability and damage.   
  • Financial management: Maintain accurate and timely reserves based on best available information, actively and effectively mitigate and manage costs and expenses.   
  • Engage and oversee experts: Engage internal and external professionals and other consultants to support effective and timely claim resolution, including architects, engineers and internal and external counsel. 
  • Mediate, Negotiate & Settle: Within company policies and guidelines, including authority statements, you will identify potential litigation and non-litigation strategies and determine the best course of action. You will support the full claims lifecycle including mediations, pre-trial conferences and other procedures, negotiations and settlements required to bring the claim to resolution. 
  • Document: Maintain a full and complete chronology of events for each claim.
  • Other duties as assigned.

Your key daily interactions will include:

  • Colleagues on the Claims & Legal team;
  • Architectural firms and employees;
  • Internal and external experts and consultants;
  • Internal and external lawyers;
  • Third party insurance adjusters.

About you

You are an experienced, results-focused professional with the empathy, intelligence, and drive to help our clients through a sometimes-lengthy claims process. You are active in your profession and likely to be a member of the Chartered Insurance Professional Society (CIP or FCIP). You bring:

  • 10+ years work experience in managing professional liability insurance claims (a focus on construction related liability would be an asset); 
  • An undergraduate degree from an accredited university;  
  • Exceptional analytical, critical and strategic-thinking skills;
  • Very strong administrative, time management and organizational skills;
  • Proactive problem-solving capacity, finding creative solutions to meet the objective;
  • Shrewd negotiating capabilities;
  • Effective relationship management, establishing trust, using discretion and acting professionally, to maintain effective working relationships;
  • Outstanding written and verbal communication, and
  • Strong proficiency in basic office software (Office 365 or equivalent).

How to Apply

Please submit your CV along with your Cover Letter. Pro-Demnity is an equal opportunity employer and welcomes all applicants.

Apply now