Claims happen. What do you do now?
We’re so sorry you’re facing a claim. Rest assured, we’re here to help you through the process, so you can get back to the business of your architectural practice and serving your clients.
Your policy provides a formal definition of a claim. In simple terms, a claim contains some allegation of wrongdoing, the wrongdoing is claimed to have resulted in damages suffered by a third party and there is request or demand for a restitution.
Report a claim or a potential claim to us immediately*:
Call: 416-386-1770 or Email: firstname.lastname@example.org
- have been advised of a claim
- are aware of a potential error or allegation that could reasonably lead to a claim
- or your practice are aware of a lawsuit or legal proceeding seeking damages for a loss from a project for which you provided architectural services
We process every claim on a confidential case-by-case basis. Just as every claim is different, so too is the length of time that a claim might take from notification to conclusion. We will help you through the process.
Simply follow our lead, support the process, provide your documentation upon request, and stay patient. You’ll be kept apprised of the status of your claim, and you can always contact us whenever you have further questions.
*You must immediately notify Pro-Demnity as soon as you become aware of a Claim. Please see the “What are my duties/obligations in the event of a Claim” in the FAQ below.