Dear Policyholders,
Due to the Canada Post strike, we want to ensure that you are aware of the necessary steps to continue managing your professional liability insurance policy payments and documentation without interruption.
Payments:
- Electronic Payments: We strongly encourage you to make your payments electronically using the Pre-Authorized Debit (PAD) form. This method is secure, efficient, and unaffected by postal delays. For the duration of the postal strike, we can also provide you with instructions for making one lump sum payments directly from your bank account using online banking: EFT transfer, Bill Payment or Wire Transfer. Electronic payments are crucial during this time to ensure your payments are received and processed without delay.
- Cheques in the Mail: If you have already mailed a premium payment or deductible payment cheque to our lockbox, please contact our Finance Department immediately at finance@prodemnity.com or
416-386-1770 X4 to discuss alternative arrangements for your upcoming payment, if necessary. - Processing time: Our team is working actively to support impacted clients. Please be aware that due to the strike, you may experience longer than expected wait times for this service, and that we will process requests in priority sequence.
- Maintaining your professional liability at all times: Certificate of practice holders are required to maintain professional liability insurance coverage at all times as per the Architects Act. This means prioritizing premium payments to ensure continuous coverage.
Renewal, Spike-up or Increased Limits Applications:
- Continue to submit applications for renewal, spike-ups or increased limits electronically to mail@prodemenity.com.
- For underwriting documents such as applications for renewal, spike-up, or increased limits, please be assured that there are no impacts to processing times. Our team is fully equipped to handle these documents promptly and efficiently.
Reporting a Claim and Claims Processing:
- Submitting Claims: Please continue to report any claims via e-mail at Claims@prodemnity.com or call 416-386-1770 X1 to ensure timely processing.
- Claims Documentation: If you have sent any claims or litigation documentation via mail, please contact our Claims Department or your Claims Specialist to confirm receipt and discuss any necessary next steps.
We appreciate your understanding and cooperation during this time. Should you have any questions or require further assistance, please do not hesitate to contact us.
Thank you for your continued trust and support.