Vice President, Client Experience
Responsibilities on making the right mark
As Vice President of Client Experience, Iliana is responsible for facilitating ownership of customer experience excellence throughout the company. She also leads the development, implementation and evaluation of all marketing and communications activities, and is passionate about enhancing customer experience and engagement.
With a brain for branding, Iliana leads Pro-Demnity’s brand awareness, always staying aligned with market growth, revenue targets and business goals.
Needless to say, Iliana is all about having good communication.
An ally to architects and insurance
14 years in the insurance sector ranging from property to professional liability.
PRO-areas of expertise
Iliana is an expert on getting the word out on Pro-Demnity, and making those words matter with the right people.
Her areas of expertise include strategic communication planning, corporate communications and stakeholder engagement. Iliana’s creative instincts and personable approach to public relations mixed with genuine enthusiasm and a “go-team” attitude make her not just a marketing expert put a people expert.